Shipping and Delivery
Please note that below information refers to orders delivered to the United Kingdom
How do we ship?
We use Parcelforce for our delivery services. To ensure successful delivery, it is essential that you provide the name of the consignee when you type in the shipping address even in cases when the order is placed in behalf of a company. It is essential as well to give a mobile number, in order to receive the notification from the courier about the delivery.
Every single product we make is hand checked for quality before being shipped. Always.
Normally, your order will arrive within 5-7 working days depending on the destination. Working days include Monday-Friday excluding holidays.
A few of our products are not on stock and demand more time to be delivered. When you add products to your shopping basket, you will see the estimated delivery time.
Please note that due to Pentecost Sunday and Monday (20th and 21st May), our response and delivery and leadtime might be affected. This means that you may experience 1 or 2 days delay with the delivery of your order. Please bear in mind that we cannot answer the phones during the holiday period.
Delivery is free for orders over £60. We charge £4.80 including VAT per order under £60. If your order only contains cloth samples, we offer free delivery.
Track your order
When we ship your product(s), we will send you an e-mail. The e-mail contains a tracking number enabling you to follow your shipment all the way to your door on the carrier's website.
If you are not at home when the products arrive?
If you are not at home when the carrier calls, they will usually try to leave the goods with a neighbour. If this is not feasible, Parcelforce takes the parcel to the nearest post office, where the customer can pick it up for 16 days based on the note left behind by the courier. If the nearest post office is too far away then the customer can rearrange delivery based on the note left behind by Parcelforce.
After this period or in case the delivery address is not known, the order is returned to us and a full refund will be initiated to your credit card.
Please note: We do not ship to the Channel Islands.
If your parcel seems damaged
We kindly ask you to check the packaging of the goods when your parcel is being delivered by the courtier. Should there be any visible damage on the parcel that would suggest damaged goods inside, then please do not take it over. In this case make a note on the delivery papers acknowledging the damage and call our customer service for assistance immediately. If the damage is not noted on the delivery report then we can not accept your subsequent claim for the damages during transit.
Countries available for international delivery
Outside the United Kingdom, we deliver to the following countries: Austria (AT), Belgium (BE), Denmark (DK), Ireland (IR), Italy (IT), the Czech Republic (CZ), France (FR), Germany (DE), Hungary (HU), the Netherlands (NL), Poland (PL) and Slovakia (SK), Spain (ES).
Please note, that the below regions are excluded from deliveries, as we do not deliver to these areas:
- Please note that in the UK we deliver to mainland only. Delivery to Channel Islands is not possible.
- Please note that in France delivery to post codes starting with 971, 972, 973, 974, 975, 976, 977, 978, 984, 986, 987, 988 and 989 is not possible.
- Please note that in The Netherlands deliveries to the Wadden Islands and the Antilles is not possible.
- Please note that in Germany delivery to the Halligen is not possible.
In case you would like your ordered products to be delivered to any of the above listed countries, you need to specify it in the checkout flow accordingly. The delivery lead time is adjusted to your delivery address and there will be an international delivery surcharge in addition to the domestic delivery fee.
Please note that we only deliver products outside United Kingdom, which are part of our product programme in the destination country, which means that as a result certain products might not be available for some countries.
Independently from the country of delivery, you can specify invoice address in any of the EU Member States. Regardless of the selected invoice address, our company’s delivery specific obligations apply for the above listed countries only.
In terms of the applicable VAT rate, we are obliged to charge you the local VAT in the country where the goods are shipped to. Identical payment methods are available for international deliveries as for domestic ones, but we do not offer „cash on delivery” for international deliveries.
The terms and the period of the guarantee of the purchased products are independent from the destination country and always follow the principles specified on the following page: GUARANTEE AND RETURN
With regards to the return procedure, the same return policy applies for international deliveries as for domestic deliveries within the United Kingdom, which you can review on our following page: GUARANTEE AND RETURN