Shipping and Delivery
How do we ship?
We use Parcelforce for our delivery services. To ensure successful delivery, it is essential that you provide the name of the consignee when you type in the shipping address even in cases when the order is placed in behalf of a company. It is essential as well to give a mobile number, in order to receive the notification from the courier about the delivery.
Every single product we make is hand checked for quality before being shipped. Always.
Normally, your order will arrive within 5-7 working days depending on the destination. Working days include Monday-Friday excluding holidays.
A few of our products are not on stock and demand more time to be delivered. When you add products to your shopping basket, you will see the estimated delivery time.
Please note that due to Pentecost Sunday and Monday (20th and 21st May), our response and delivery and leadtime might be affected. This means that you may experience 1 or 2 days delay with the delivery of your order. Please bear in mind that we cannot answer the phones during the holiday period.
We charge £4,80 including VAT per order. We have a flat delivery fee meaning that the fee is the same no matter how many products you order. If your order only contains Cloth Samples, we offer free delivery.
Track your order
When we ship your product(s), we will send you an e-mail. The e-mail contains a tracking number enabling you to follow your shipment all the way to your door on the carrier's website.
If you are not at home when the products arrive?
If you are not at home when the carrier calls, they will usually try to leave the goods with a neighbour. If this is not feasible, Parcelforce takes the parcel to the nearest post office, where the customer can pick it up for 16 days based on the note left behind by the courier. If the nearest post office is too far away then the customer can rearrange delivery based on the note left behind by Parcelforce.
After this period or in case the delivery address is not known, the order is returned to us and a full refund will be initiated to your credit card.
Please note: We do not ship to the Channel Islands.
If your parcel seems damaged
We kindly ask you to check the packaging of the goods when your parcel is being delivered by the courtier. Should there be any visible damage on the parcel that would suggest damaged goods inside, then please do not take it over. In this case make a note on the delivery papers acknowledging the damage and call our customer service for assistance immediately. If the damage is not noted on the delivery report then we can not accept your subsequent claim for the damages during transit.