Official VELUX® dealer

Original VELUX blinds
Official VELUX Dealer

Cookie Policy

We, Altaterra Kft., respects and protects your privacy. In the following, you can read about how we handle your personal data.

This Cookie Policy describes how we process, store and use your data. This Cooklie Policy is in accordance with the EU General Data Protection Regulation and English law.

Altaterra Kft. is responsible for collecting, storing and processing your data. Some information we ask you for directly, other information is collected automatically.

1. How the we collect your information

We collect the information you provide us with when you request products, services or information from us, register with us, participate in public forums or other activities on our websites and applications, respond to customer surveys, or otherwise interact with us.

1.1 Use of cookies

 We collect information through various technologies such as cookies. That includes visits to our sites and applications or use of our applications on third-party sites or platforms. Cookies are small files that store information on a person’s computer, mobile phone or other device. They enable the entity that put the cookie on the person’s device to recognise that person across websites, devices and/or browsing sessions. Cookies serve many useful purposes. For example, they help us and third parties understand which part of our website is the most popular because they help us see which pages and features visitors are accessing and how much time they spend on the pages.

1.2 Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies allowing an analysis of your use of the website. The information that is generated by the cookie about your use of our website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on the website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website to compile reports on website activity and to provide other services related to website use and internet use to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies in your browser setting; however, please note that if you do that, you may not be able to use all the features of our website. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of the data by Google by downloading the browser plug-in available under the following link and install  http://tools.google.com/dlpage.

1.3 Trustpilot

Altaterra, in cooperation with Trustpilot, send you an invitation to review your experience with roofblinds.co.uk. The invitation will be sent 10 days after your order is dispatched. You have the possibility to unsubscribe from these emails. Reviews are used to collect valuable feedback from our customers and helps us further improve our services.

1.4 Call Centre

We process recordings of your conversations with our call center subject to your consent (consent when contacting or revocation during the conversation). The legal basis for our processing is Article 6(1)(a) of the GDPR.

1.5 TeamViewer Engage

This website uses TeamViewer Engage, a technology from TeamViewer Germany GmbH, to offer you the option of co-browsing as part of customer service.

Co-browsing means that an employee from Roof Blinds can view the Roof Blinds website currently displayed on your screen together with you. For example, you can be directed to a specific webpage or assisted to build an offer together. Co-browsing involves the continuous transmission and processing of the following information: mouse movements, scrolling behavior, clicks, form inputs (sensitive inputs are excluded from transmission by default), position on the website, visited subpages, time on the page, browser, operating system, type of device, screen resolution, anonymized IP address, location of access (city/nation). A connection can only be established if you actively click the co-browsing button in the website footer and provide the alphanumeric code displayed to the employee at Roof Blinds over the phone. Another option is to establish the connection through an existing chat. In this case, you will receive a link, and the connection is established only when you click this link. The processing is based on your consent and thus based on Art. 6(1)(a) of the General Data Protection Regulation (GDPR). You can revoke your consent for co-browsing and the processing of the relevant data at any time with future effect.

During co-browsing, Roof Blinds can only see the browser page that you currently have open. Confidential data, such as credit card information in input fields, is not visible to Roof Blinds. Your data is not typically stored. In exceptional cases, the Roof Blinds employee may take screenshots. This only happens if taking a screenshot is necessary to process your request. The corresponding data processing is based on Art. 6(1)(f) of the GDPR.

To enable co-browsing, TeamViewer Engage uses session storage and cookies in your browser, which are stored only for the duration of the session. These cookies are deleted from the server within 24 hours after the online consultation ends.

2. Links to other websites

This website contains links to other websites (such as Facebook, Google+, YouTube, Pinterest) to which this Privacy Policy does not extend. Please note that we do not endorse other websites and their content. We encourage you to read the cookie and privacy statements of each and every website you visit.

3. Comments and questions

If you have a comment or question about this Privacy Policy, please contact our Customer Services. Our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to pay attention when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal data.

You may file a complaint about the way we have handled your personal data. You can contact the us by using the contact details stated at the end of this Privacy Policy. If a complaint is made, the name and contact details of the complainant must be provided to Altaterra Kft. We will investigate the complaint and respond within 30 days. If you consider that we have failed to resolve the complaint satisfactorily, you may complain to the:

The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF
Tel: +44 1625 545 745
e-mail: international.team@ico.org.uk

4. Contact details
This website is owned and operated by Altaterra kft., registration number 08-09-013626 with the registered office at Malom Köz. 1, 9431 Fertőd, Hungary.  
You can contact us by writing to the business address given above, by email to customerservices@itzala.com or by telephone on 01592 806 622.

This Cookie Policy was last updated on May 2018.

Altaterra Kft. store and process your personal data in accordance with this Privacy Policy.